Delivery Process

As soon as your order has been shipped, we will send you a notification email with the tracking details. You can use this information to track your order's progress and know when to expect it.

Upon receipt of your order, we will process and arrange for shipment as soon as possible.Order processing time is approximately: 1 - 3 business days, depending on the number of items in stock and the time frame for restocking.

Orders over $69 ship for free shipping. Orders under $69 ship for standard shipping with flat rate charge of $9.99.

Order Delivery Time=Order Processing Time+Shipping Time

For example, if you order a Hoodie, it will need 1 - 3 business days of processing time and 9 - 12 business days of shipping time. Therefore, you are expected to receive it in 10 - 15 business days.

Note: Note: Delays in shipping may occur with some orders! Due to holidays or website promotions, there is a short-term surge in sales of certain items, resulting in shipping delays caused by insufficient stock quantities.(If you have any questions, please contact customer service to get the specific shipping time of your order!)

International Shipping

• We offer worldwide delivery except for the following non-delivering countries.
• Thailand, India, Brazil, Mexico, Dominica, Reunion, Iraq, Mozambique, French Guiana, French Polynesia, Panama, Maldives, Ecuador, Guadeloupe, Martinique, Palau, Turks and Caicos Islands, Seychelles, Mauritius, Trinidad and Tobago, Zambia, Cote d'Ivoire.

Taxes

• Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers.
• (Such as the UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

Order Tracking

• After the order is shipped, we will send you a shipment confirmation email containing the order tracking number and tracking link, you can check the tracking information yourself.
• If you have any questions or need help, please contact our online customer in the first instance at service@vipsshops.com

Add Information

• We process orders Monday - Friday (business days), weekends and holidays are postponed.
• All delivery times are for customer reference only and are subject to unforeseen factors.We are not responsible for delays due to (weather, delivery carrier factors, delays related to customer error and holidays, etc.) or any other unforeseen factors.

Note: vipsshops is not responsible for delivery failures due to negligent customer behavior. Negligence includes, but is not limited to, refusal of shipment confirmation and incorrect consignee information (e.g., address, contact number, or consignee name). We will not be able to refund you for lost merchandise caused by such circumstances. If you find that your order information is incorrect, please contact us at : support@vipsshops.com in the first instance and provide us with your order number and correct consignee information.

Returns for Refunds

If you receive a product that is damaged or defective in any way, please contact us immediately. We will work with you to resolve the issue and ensure you receive a replacement or refund.

Email: service@vipsshops.com

Time: (Business Days) Mon - Fri 9:00am - 6:00pm (EST)

Note: (Any address on the parcel is not our actual return address, please contact our after-sales customer service to get the correct address if you need to return the goods, we will not refund the parcel lost due to private return.)

How can I pay with PayPal?

You can connect your PayPal, credit card, debit card, or bank account to PayPal for purchasing products. After submitting an order, you will be redirected to PayPal to complete the transaction.

1. Log into your PayPal account or use Credit Card Express;
2. Enter your card details and the order will be shipped to your PayPal address. Then click “Submit”;
3. Your payment will be processed immediately.

NOTE: Your order will be shipped to your PayPal address. Please ensure that it is correct and complete.

How can I pay for my order with credit\debit card?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:

Please note that vipsshops does not collect your credit/debit card number or personal information when you make a payment. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone, or the bank issuer requires additional interaction, either through fingerprint, two-factor authentication, or similar methods based on authentication factors. For more questions regarding the authentication, please consult your card-issuing bank for information.

My payment was declined when using with credit\debit card, what should I do?

1. Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

2. Make the relevant checks

To help ensure your order is not declined when placing a new order we suggest checking the following:

Check the card details on your to make sure the information is correct, e.g. the expiry date .

Make sure you enter the security code correctly - that's the three digit number on the back of your card.

Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.

If you've checked all of the above, try paying with another card or another payment method.

3. Next steps

If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact us with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.